Author: Monigle

Poppulo

Following the 2021 merger of Four Winds Interactive, a workplace management innovator SmartSpace, and an…

Humanizing the Customer Experience: Lessons in making banking personal

Hear what matters most in customer experience in financial services and which financial institutions do it best (and why). Based on insights from our Humanizing Customer Experience Vol 2 research and report, we explore why humanizing matters and identify the core competencies that are key to delivering a more humanized customer experience and driving improved customer satisfaction and loyalty in banking.

Brand Accountability in an Age of Transparency

With all the tools available, it is easy to validate claims that brands make. When a promise is made, it is impossible to get out of it. People are now more empowered in following through and holding brands accountable for what they put on the label.

Understanding Digital Strategy

Digital strategy is an essential part of marketing. Leveraging the tools available and executing the right strategies helps a lot for your company’s success in the digital age. In this episode, Simon Kingsnorth, the author of Digital Marketing Strategy and Digital Marketing Handbook, discusses the importance of understanding digital strategy.

The Business Case for Digital

When Daniel Incandela joined ReachDesk, he was tasked with revamping the entire operation and designing a competitive brand in a digital environment. He chats with Greg Silverman to share how he accomplished the company’s rebranding and relaunching process. Daniel explains how he focused not just on digital innovations but also on actively involving every team member throughout the process.