Building a Customer-Centric Bank

Tuesday, June 13 8:35 – 9:15 AM


Brian Elkins – Executive Director, Financial Services, Monigle

Kelly Gross – Director of Research Intelligence, Arizent

Kristin Streett – AMS, Head of Banking, ServiceNow

Hear from our own, Brian Elkins, Executive Director of Financial Services, along with ServiceNow and AmericanBanker to delve deeper into the priorities and investments Financial Institutions are making to deliver on the aspects of the banking experience customers value most.

Reaching the next generation of banking customers

Tuesday, June 13 4:35 – 5:05 PM

Brian Elkins – Executive Director, Financial Services, Monigle

Aaron Plante – VP, Lending and Banking, Chime

Matt Wolf – SVP, Business Development, Greenlight

Liz Song – Category Development Officer, Financial Services, Spotify

During this session we’ll dive into valuable insights from new research on how banks can leverage fintechs to bring a differentiated experience and enhance value for customers, including the next generation of consumers.    

Interested in connecting with us at the conference? Reach out to us

Brian Elkins

Executive Director, Financial Services

Josh Berndt

Associate Director, Brand Development

Media Image

Navigating uncertainty in Financial Services

The financial industry is no stranger to crisis. During these challenging times, brand can be a source of light as opposed to amplifying the chaos and discomfort many are experiencing. Hear from Monigle’s, Brian Elkins, on how Financial Services brands can apply lessons learned from previous crises to meet today’s challenges and show up in times of uncertainty.

Read more

As other brands blend into the background during this time, rolling out a turnkey campaign allows financial brands to retain trust and emerge stronger in the long run. View our campaign outline for details on how this could come to life and generate future business opportunity.

Sample campaign outline

Humanizing Customer Experience: Vol 2

Brought to you in partnership with American Banker

Creating more human experiences has never been more critical to success in the financial services industry. This first-of-its-kind study provides the prescriptive insights and tools banks need to best serve both current and future generations of customers. Download this complimentary report today.

Media Image

Humanizing Customer Experience Vol 3 – Financial Services edition – Coming soon!

Contact us to learn more