The pandemic has transformed the world, nowhere more than in healthcare. Nationwide, healthcare executives have driven innovation that is humanizing healthcare on a structural, organizational, and experiential level.

In this webinar, you’ll hear how industry leaders are humanizing their organizations from the inside out—through organizational and structural transformations as well as mindset and cultural evolutions.

Key takeaways from this webinar:

  • Examine the imperatives to create a more consumer-centric experience, based on insights from healthcare leaders and consumers
  • Explore 3 pandemic-driven changes that have the most significant impact on brand experience
  • Analyze 4 strategies for activating pandemic-driven management and leadership innovations that you can use immediately to foster improved experiences for consumers, physicians, and employees.
  • Hear how to build organizational models designed for the future of experience, hiring, retention, culture, and care in a post-pandemic world


Christine Holt

Christine Holt, MS, MBA

EVP and COO, Life Care, Redeemer Health

Cindy Rose

Cindy Rose, M.Ed

Chief Experience Officer, Redeemer Health

Jim Cote

James Cote

Senior Vice President Ambulatory Services, BayCare Health System

Justin Wartell

Managing Principal, Monigle

Monigle - HBE Vol. 4 - Cover shot

Ready to create a more human healthcare experience? Don’t miss these critical insights.

Humanizing Brand Experience Vol 4
Our Humanizing Brand Experience Vol 4 report is available now! In partnership with the Society for Health Care Strategy & Market Development (SHSMD) and the American Hospital Association (AHA), we’re excited to deliver the most comprehensive pre-post COVID-19 view of consumer, brand and experience needs in the healthcare industry. Download the report and dive into the insights today!