Listen to our recent webinar in partnership with Valley Bank and American Banker to discover how to align your marketing efforts with evolving customer expectations, effectively engage with consumers, and navigate the ever-changing landscape of digital transformation.

Based on insights from our most recent Humanizing Brand Experience: Financial Services edition, Vol 3 research and report, we explore the ever-evolving landscape of customer expectations, what matters most to customers in their customer experience, and what efforts FIs can take to attract and retain customers.


Brian Elkins

Executive Director, Financial Services, Monigle

Collyn Gilber

Chief Strategy and Marketing Officer, Valley Bank

Janet King

Vice President, Research and Content Solutions, Arizent

Ready for the next step?

Learn more about the trends and insights from our latest research and implications for your financial institution and customer experience. Reach out to us or send Brian Elkins a message directly at