Latest editions:

Humanizing Brand Experience: Healthcare, Vol 6 report

Informed by more than 25,000 consumers with rankings of more than 200 brands across the country, this report explores the intersections of brand, culture, and experience.

Humanizing Brand Experience: Financial Services, Vol 3 report

Informed by 5,500 consumers, explores what drives the best customer experiences and highlights specific actions needed for financial institutions to attract and retain customers.

 

Healthcare reports:

Volume 6 - 2023

Volume 5 - 2022

Volume 4 - 2021

Volume 3 - 2020

Volume 2 – 2019

Volume 1 - 2018

Financial Services reports:

Volume 3 - 2023

Volume 2 – 2022

Volume 1 - 2021